Please note, if you're having an issue with the "Excel Workbook Offline Exam," (only applicable if you have access through a university of employer) please see this help article.
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If you're taking an online exam, some online exam questions reference downloadable Excel files, PDFs and other files. In most cases, if an exam question references a file you need to download, the download link will be provided in that question.

In some cases you may be asked on the exam's start screen to download an Excel Workbook file before starting the exam. If you've started an exam and did not download the file as instructed, no worries. Simply exit the exam and restart it. You will be taken back to the Start screen and can download the file from there. When you start the exam again, you will be taken to the last question you answered.